Cancellation Policy
Why Our Cancellation Policy Matters?
Our policy balances the needs of both travelers and service providers. When a tour is booked, guides, drivers, and accommodations reserve their time, often declining other bookings. Last-minute cancellations affect their income.
For travelers, this policy ensures transparency, helping you make informed decisions while offering flexibility in specific situations.
Refund policy
1. Before Travel,15+ Days : Full refund or credit for future travel (excluding non-refundable fees such as airfare, reservation, and administrative costs).
7–14 Days Before Travel: 50% refund or credit for future travel.
Less than 7 Days Before Travel: No refunds, but we may offer a partial credit at our discretion.
Within 72 Hours of Tour Date: No refunds or credits. Fees for airfare, transportation, guides, and accommodations are non-refundable.
2. Unexpected Events (Full Refund, Even Within 15 Days)
We understand that some circumstances are beyond your control. If you are unable to participate in your tour due to the following unforeseeable events, we will provide a 100% refund:
Natural disasters (earthquakes, floods, etc.).
Terrorist attacks or political unrest at the destination.
Wars, civil uprisings, or strikes affecting travel safety.
Unusual local infectious disease outbreaks (excluding COVID-19).
Government-imposed travel bans or quarantines.
3. Non-Refundable Situations
Some events are foreseeable and are not eligible for refunds:
Illness or injury of a participant.
Flight delays, cancellations, or missed connections.
Last-minute personal plan changes.
Seasonal weather conditions affecting travel.
Incorrect booking details (e.g., hotel check-in dates, wrong travel dates).
4. Route Changes & Tour Adjustments
In cases of political instability, road closures, strikes, or safety concerns, we may modify your itinerary. We will offer alternative arrangements or a partial refund for affected portions of the trip if no alternatives are available.
5. How to Cancel Your Tour
All cancellations must be requested in writing via email or Message
📧 mesobethiopiatours@gmail.com
📞 +251 917 607777
We appreciate your understanding and cooperation in ensuring a smooth travel experience for all our guests.
Mesob Ethiopia Tours Payment Agreement.
This Tour and Travel agreement is for the purpose of outlining the payment terms and conditions for tour and travel services provided the Mesob Ethiopia Tours. By making a payment, the Customer agrees to the following terms and conditions:
1. Payment Method: The Customer shall make payments to the Company using one of the following methods:
a. Credit / Debit Card : The Company accepts major credit / debit cards (Visa, Mastercard, PayPal, WISE, American Express, cash, Birr, etc .).
b. Bank Transfer: The customer may make payments through a bank transfer. The Company shall provide the necessary bank account details for such transfers.
2 . Payment Schedule: The Customer agrees to make payments according to the scheduled payment plan provided by the Company.
3. Transaction Fees: The Company charges transaction fees to cover the costs associated with payment processing. The Customer acknowledges and agrees to pay such transaction fees as follows:
a. Credit / Debit Card Fees: A transaction fee of [Percentage / Flat Fee] shall be added to the total payment amount for all credit / debit card transactions.
b. Bank Transfer Fees: The Customer shall bear any bank transfer fees incurred during the payment process.
4. Refunds and Cancellations:
a. Refunds: The Customer acknowledges that the Company may have refund policies in place, which shall be communicated to the Customer separately. Any applicable refund shall be processed after deducting the transaction fees.
b. Cancellations: In the event of tour or travel service cancellations initiated by the Customer, the refund amount, if applicable, shall be subject to the Company's cancellation policy. The transaction fees shall not be refunded. " read the cancelation policy on the website. https://www.mesobethiopia.com
5. Invoice and Receipts: The Company may provide an invoice or receipt to the customer at the end of the tours for the payment made. For this, the customers have to make a request before the tour starts.
6. Disputes: In case of any dispute regarding payments or transaction fees, both parties agree to try to resolve the issue through negotiation and mutual agreement.
7. Amendments: This Agreement may be amended or modified only in writing.
The Customer acknowledges and agrees to the terms and conditions stated in this Tour and Travel Payment Agreement.